Careers

Halo Neuroscience is a neurotech company focused on human performance. Our first product, Halo Sport, accelerates gains in strength and skill that result from movement training. It's used by athletes and musicians worldwide, including teams and athletes from the NBA, MLB, NFL, Olympics, and U.S. Military. We've been been covered in 500+ publications and are backed by top-tier venture investors like Andreessen Horowitz, Lux Capital, SoftTech VC, and JAZZ Partners. Founded by neurotech, medical-device, and consumer electronic industry veterans, we're devoted to helping people unlock their potential with beautiful, effective, usable, science-based technology.
Join us to help make the next generation of Halo products a reality. Please send your resume for the following open positions in downtown San Francisco to gethired@haloneuro.com:

Customer Support Associate

We're looking for a talented and empathetic Customer Support Associate who will act as the first point of contact for our customers. In this role, you will answer questions, troubleshoot problems, and provide our customers with general product support. The right candidate for this role is always looking for unique and creative ways to solve problems, ensuring that those problems are resolved promptly and in a way that builds trust within our community. We're looking for team members who can do more than just follow instructions: in this role, you will have a key role in defining and refining the operations processes that will shape the company going forward. When you help a customer with an issue, you will also be thinking strategically about how we can improve the product and prevent the problem from arising in the first place.

This is an excellent position for someone who loves people, loves building innovative products, and wants to be a part of a rapidly growing startup.

Responsibilities

  • Solve problems for customers quickly and effectively using various support platforms (email, chat, phone)
  • Be a subject matter expert on customer issues and Halo operations processes. Ensure customers successfully receive their product and have success using it
  • Be able to quickly and accurately field questions on Halo Sport device usage and the neuroscience behind the technology
  • Create customer resources including digital content and how-to videos
  • Collaborate with marketing, product, and business team members to improve Halo's product and communications
  • Communicate quickly and effectively to the Halo team and externally to customers as needed

Qualifications

  • BA/BS degree from a 4-year university
  • 1-3 years customer support or related work experience
  • Experience with Salesforce, Zendesk, or other CRM software a plus
  • Exceptional attention to detail — able to work independently and manage projects with many moving parts
  • Exceptional reading comprehension and writing skills. Must be able to hear what users are saying and quickly understand the root problem. You read quickly, process information quickly, and are able to respond in a professional and friendly fashion
  • Excellent verbal communication skills — must be able to understand complex issues and communicate them effectively both internally and when dealing with customers
  • Skilled at prioritizing and tackling complex operational issues to efficiently solve problems
  • Love of neuroscience and brain puns a plus!

Research Associate

At Halo, data is king. We believe that our products are only as good as the research we have supporting them. Now, we're looking for a Research Associate to join the Halo team in creating a world-class neuromodulation system. You'll work closely with the CEO and CTO to bring the product to life and have real ownership over your work. Our ideal candidate has a degree in the biological sciences or related field, experience with scientific writing, works best in a small dynamic team, and has a desire to help change the world through neuroscience.

Qualifications

  • Bachelor's or graduate degree in a biological science or related field from a top tier university
  • Experience in scientific writing, research design and statistical analysis
  • Curiosity to dive into unfamiliar topics and ability to master them quickly
  • Self-starter who operates best in a small dynamic team
  • Strong sense of mission, purpose, and shared sacrifice
  • Critical thinker
  • Excellent organizational skills
  • Excellent interpersonal and networking skills
  • Ability to lead projects owned; ability to support the projects of your colleagues
  • Ability to listen to other people’s opinions and give your own constructive feedback

Bonus Points

  • Familiarity with athletic training and human performance through academic coursework or individual pursuits
  • Familiarity with neuroscience, medical devices
  • Experience coding in a statistical computing environment (Python, R, Matlab, etc.)

Senior Accountant

We are seeking a hands-on senior accountant responsible for all accounting functions. This position will report directly to the CEO and have significant touch points throughout the organization.

Responsibilities

  • Preparation of all financial reports, including income statements and balance sheets
  • Facilitate "closing" of financial records on a monthly basis and in a timely manner
  • Prepare monthly reconciliation of general ledger accounts to report timely and accurate financial data
  • Ability to perform various accounting functions: payroll, accounts payable, accounts receivable and general accounting
  • Track inventory including manufacturing product costs and some percentage of completion calculations
  • Handle all Human Resource duties including processing bi-weekly payroll
  • Implementation of health insurance and retirement plans
  • Confer with executive management team to coordinate and prioritize planning and budgets
  • Develops accounting policies to comply with management reporting requirements
  • Assist in compliance with Federal, multi-state and international tax requirements
  • Assume responsibility for accounting classifications of all expenditures
  • Establish formal internal control policies and procedures including electronic filing system
  • Other areas as needed to support corporate strategic goal including special projects

Minimum Qualifications

  • Bachelor's Degree in business and/or accounting
  • P.A. or CPA candidate preferred but not required
  • Minimum of 3 years of direct experience performing accounting and financial analysis
  • Ninja level expertise with Quickbooks, Google Apps (Gmail, Calendar, Docs, Sheets, etc)
  • Extreme comfort in a paperless office
  • Excellent verbal and written communication skills
  • Strong ability to work under/lead under pressure
  • Excellent analytical and organizational skills
  • Experience with start-ups in rapid growth phase
  • A passion for neuroscience and the Halo Neuroscience mission
  • Appreciation of brain-themed puns